How does "ask a question" work?
On every page with a (frequently asked) questions overview, there a form where you can ask a question.
The FAQ section is primarily meant for question you may have before placing an order.
If you ask a question this way, it is placed in an overview at the top of the website, only visible for yours truly but he will also receive an email mentioning the question has been asked.
As soon as the question has been answered it will appear in the FAQ section.
If you were logged in when asking the question, or you included your email address with the question, you will receive an email that the question has been answered.
For question after purchase there is a forum to which you get access when the system is shipped.